At Residential Recycling and Refuse of Texas, we are continuing to service our customers with the utmost of care and will continue as long as deemed safe. We are following and implementing national best practices, while also taking direction from the CDC, OSHA and other governing agencies to protect our communities and employees during this time of crisis.
Our office continues to operate during regular business hours, but we have reduced onsite personnel for the safety of all involved. Many of our office staff members are currently working from home in order to limit person to person contact. During this challenging time, we asked that you send any request you may have via email using firstname.lastname@example.org or you may call our customer service at 346-248-5222. We pride ourselves on customer service and exceeding your expectations matter to us.
During this time period, there may be possible temporary delays due to lines at landfills and heavier than normal loads as people spend more time in their homes.
Our services are viewed as essential services and we expect to be allowed to continue to service you.
For the safety of the people working on our trucks, all trash needs to be placed in tied garbage bags to help limit direct contact with trash. The bags should then be placed in trash cans. This is a best practice that is being instituted nationally. It is also preferable to place recycling in clear bags. Items that are not placed in bags may be left behind.
We will continue to provide updates as the situation warrants.
Thank you for being our customer. We value your business!